Shipping Policy

Once your order is placed successfully, you can sign in to your account and check your order status. When your order is shipped, a tracking number will be sent to you automatically via email. You can use this number to track your package via the delivery company's website. If you have any concerns or need further assistance, please don't hesitate to reach out to our customer service team.

• Processing Time: 0-3 business days.
• Order Cut-off Time: 6:00 PM (Hong Kong Time).
• Orders placed after 6:00 PM HKT will be processed on the next business day.
• Delivery times may vary during peak seasons or due to customs delays.

Yes, we ship worldwide! Please note that it is your responsibility to check and understand the import taxes and customs regulations in your country.

All orders are shipped on a "D.D.U" (Delivered Duties Unpaid) basis, meaning NovixScreen is not responsible for any additional charges such as taxes, duties, or tariffs that may be applied to international orders. For more information on these potential charges, please contact your local customs office.

While we cannot guarantee exact delivery times, you can track your package using the tracking number provided via email.

Orders are typically processed within 0-3 business days. During peak periods or sales events, processing may take slightly longer. You will receive an email confirmation once your order has been shipped.